A prominent financial cooperative, managing $12 billion in assets and serving over 754,000 members, found itself at a pivotal moment. The Vice President of Enterprise Product Management recognized the inefficiencies of their outdated waterfall development model. The process was slow, updates were infrequent, and the quality often fell short. These issues were not just frustrating for leadership and their internal team but also resulted in a jolting user experience. It was clear the cooperative's ability to innovate and stay competitive was at risk in a rapidly evolving market.

Recognizing the urgent need for change, the cooperative turned to the talent now at Ambient Consulting. The team at Ambient understood that transformation wasn't just about implementing a new process—it was about changing the mindset of the entire organization. They started with agile coaches who would train the organization as a whole on agile principles, roles, and the new process.

In January 2021, Ambient introduced the cooperative to an agile development framework using Azure DevOps as their primary tool. This wasn't just a change in methodology; it was a shift in philosophy. Agile empowered their teams to work iteratively, embrace continuous improvement, and deliver frequent, high-quality updates.

Ambient helped the cooperative re-organize its existing staff into eight agile teams. As the transformation took hold, Ambient brought in additional talent to fill gaps in the new team structure, including scrum masters, developers, business analysts, project coordinators, and QA analysts. Over 14 months, Ambient guided the cooperative through this transformation, ensuring that every team member understood their new role and the value they brought to the process.